At www.hcdecors.com ("we", "our", "us"), we are committed to protecting your privacy while delivering premium furniture and decor experiences. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases, or engage with our services for curated furniture pieces, seating solutions, and textile accents designed to create complete living spaces.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless service for our premium furniture and decor offerings:
Identification Data: Full name, email address, contact number, and detailed shipping/billing addresses required for processing furniture orders and coordinating specialized delivery services for large items.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways to ensure secure transactions for high-value furniture purchases.
Transactional History: Comprehensive records of furniture purchases, custom orders, returns (processed within 3-5 business days, extended to 5-7 business days during peak seasons), exchanges, and design preferences for personalized space planning assistance.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies to enhance your browsing experience across our furniture collections.
Communication Records: Correspondence history including design consultations, customer service inquiries about furniture assembly, and marketing engagement metrics related to our decor offerings.
Your information enables us to deliver exceptional service through our curated furniture and decor platform:
Order Execution: Processing payments, arranging specialized furniture shipments (delivery timeframe: 7-21 business days for standard items, extended during holiday periods), and managing extended return windows (21-day return policy from delivery date for most items).
Customer Relationship Management: Providing tailored furniture recommendations, space planning consultations, and handling after-sales support requests including assembly guidance and care instructions.
Service Enhancement: Analyzing browsing patterns through our furniture galleries and decor collections to optimize website functionality and product assortment for complete room solutions.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive data, particularly for high-value furniture transactions.
Legal Compliance: Meeting tax obligations, customs documentation requirements for international furniture shipments, and regulatory reporting standards.
We maintain strict confidentiality standards while collaborating with specialized partners for our furniture and decor business:
Logistics Partners: Selected furniture delivery specialists and white-glove services receiving limited shipment information for coordinating large item deliveries and room-of-choice placement.
Payment Processors: Certified financial institutions handling transaction authorization for furniture purchases without storing full payment details.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets to improve our furniture browsing experience.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations, particularly for international furniture shipments.
We never sell customer databases or permit unauthorized commercial use of personal information collected through our furniture and decor platform.
Our sophisticated cookie framework supports your furniture shopping experience through:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing through our extensive furniture collections.
Preference Cookies: Storage of design style preferences, room dimensions, and regional settings for personalized furniture recommendations.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture and furniture discovery pathways.
Marketing Cookies: Non-intrusive tracking for relevant promotional content display featuring complementary furniture and decor items.
Comprehensive cookie controls are available through our preference center, accessible via website footer.
We employ enterprise-grade protections for your furniture shopping data including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions, especially important for furniture order details and design preferences.
Tokenization of payment credentials with industry-leading processors to secure transactions for premium furniture purchases.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists focusing on e-commerce platforms handling high-value transactions.
Multi-factor authentication protocols for administrative system access to customer design consultations and order history.
While we implement rigorous safeguards, absolute security cannot be guaranteed for electronic communications involving furniture specifications and custom order details.
Subject to jurisdictional regulations, you may exercise the following rights regarding your furniture shopping data:
Access Rights: Request copies of personal data in machine-readable format, including saved furniture designs and room planning information.
Rectification Privileges: Update inaccurate or incomplete information through account settings, particularly important for furniture delivery addresses and design preferences.
Erasure Requests: Demand deletion of non-essential data where legally permissible, excluding transaction records required for furniture warranties.
Processing Restrictions: Limit certain uses of personal information while maintaining essential services for furniture delivery and customer support.
For assistance with these rights, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary interior design services or furniture care products. These external sites operate under independent privacy policies beyond our jurisdiction.
This Privacy Policy undergoes periodic review to reflect operational changes in our furniture and decor business. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision affecting how we handle your furniture shopping data and design preferences.
