Our carefully selected collections feature limited quantities to maintain the exclusive nature of our premium furniture and decor pieces. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring complementary design aesthetics, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our commitment to quality craftsmanship and unique design while ensuring complete customer satisfaction for your home transformation projects.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium materials and artisanal craftsmanship. In rare cases of pricing discrepancies (e.g., $1,500 armchair listed as $150), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders due to pricing errors, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's commitment to fair and honest business practices in the home decor industry.
Each furniture order undergoes meticulous quality inspection and specialized packaging to ensure safe delivery. Standard processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days. You will receive detailed tracking information via email once your package ships. For custom-made furniture pieces requiring additional craftsmanship time, estimated production and delivery windows will be clearly displayed during checkout to properly manage your interior design timeline expectations.
We utilize specialized furniture shipping partners to ensure your premium home furnishings arrive in perfect condition. Domestic shipments typically require 7-14 business days after processing completion, while international deliveries may take 14-21 business days. All international packages include comprehensive customs documentation with accurate product valuations and descriptions to prevent customs delays - essential for our global clientele seeking to create sophisticated living spaces with our designer pieces.
We accept returns within 21 days of delivery for store credit or exchange. Furniture and decor items must be in original, unused condition with all original packaging and tags intact. Return processing may take 10-14 business days after we receive your package at our warehouse. For quality assurance, all returned furniture undergoes comprehensive inspection before approval. Custom-made and final sale items (clearly marked during purchase) are excluded from returns to maintain the exclusive nature of our bespoke furniture collections and textile designs.
All visual content including product photography, room setting imagery, design sketches, and textile patterns are protected intellectual property. Unauthorized commercial use (such as replicating our furniture designs, textile patterns, or using images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive aesthetic and design integrity in the home furnishings market.
Our interior design consultants are available via email at [email protected] for any inquiries regarding furniture selection, textile care, or space planning. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing furniture orders or delivery coordination, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to creating complete, beautifully appointed living spaces.
