All transactions completed through www.hcdecors.com necessitate immediate payment via our encrypted checkout portal. We proudly accept major credit cards including Visa, Mastercard, and American Express, alongside PayPal for your convenience. Your financial authorization must successfully clear before we commence order processing. In exceptional circumstances where payment validation fails, we retain the right to cancel your order without advance notification. International customers should note that currency conversion charges may be imposed according to your financial institution's policies. For our premium furniture collections and curated textile accessories, payment verification ensures we can reserve your selected items from our limited inventory. All transactions are processed in USD, and any bank-imposed international transaction fees remain the customer's responsibility. We implement industry-standard SSL encryption to protect your sensitive financial information throughout the transaction process.
Following successful payment processing, you will automatically receive an order confirmation email dispatched to the address you provided during checkout. This electronic document functions as your official purchase receipt and encompasses comprehensive order particulars including product descriptions, meticulous pricing breakdown, and projected shipping timeline. We emphatically advise scrutinizing this confirmation thoroughly as it constitutes the legally binding agreement between you and our design studio. Should you identify any inconsistencies in your order summary, please promptly reach out to our customer experience team at [email protected] within 24 hours of order placement. For our handcrafted furniture pieces and artisanal decorative accents, this verification step ensures accurate fulfillment of your design vision. The confirmation email will specify your selected premium furnishings, upholstery options, and complementary textile accessories to validate your curated collection.
While we employ sophisticated real-time inventory management systems, occasional overselling may occur during high-demand periods for our exclusive furniture designs and limited-edition decorative pieces. In these rare instances, we will notify you via email within 48 hours of purchase completion. You maintain the option to await replenishment of our artisanal stock (typically 3-4 weeks for custom furniture pieces) or receive a comprehensive refund. We cannot guarantee continuous availability of specific furniture finishes, textile patterns, or decorative elements showcased on our digital platform. All premium products remain subject to prior sale until your order undergoes complete processing and shipment confirmation. For our bespoke furniture collections, certain items may require extended lead times due to meticulous craftsmanship and quality assurance protocols inherent to luxury furnishings production.
Orders typically necessitate 3-5 business days for meticulous processing before shipment commencement. During seasonal peaks or promotional events, processing duration may extend to 5-7 business days to maintain our quality standards. Following dispatch, domestic deliveries generally arrive within 7-14 business days, while international consignments may require 14-21 business days contingent upon customs clearance procedures. You will receive shipping confirmation with tracking details once your order departs our fulfillment center. For oversized furniture items and delicate decorative objects, specialized packaging and white-glove delivery services may apply. Please note we cannot assume responsibility for delays instigated by carrier logistics or customs authorities. Signature requirements may apply for high-value furniture shipments to ensure secure delivery of your investment pieces.
We accept returns within 21 days of delivery confirmation for store credit or product exchange. Eligible items must remain unused, unassembled (for furniture), and in original protective packaging with all authenticity tags and documentation intact. Customized furniture orders, final sale items, and opened decorative accessories are excluded from return eligibility. To initiate a return process, please email [email protected] providing your order reference and detailed reason for return. Qualified returns will receive comprehensive instructions and a prepaid return label when applicable. Credit for authorized returns will be processed within 10-14 business days following receipt and inspection of returned merchandise at our quality assurance facility. Customers bear responsibility for return shipping costs except in cases of documented manufacturer defects or fulfillment errors. For large furniture returns, specialized pickup arrangements may incur additional charges.
All pricing information appears in USD and incorporates applicable value-added taxes where mandated by jurisdictional regulations. We reserve the prerogative to adjust pricing without prior notification due to material cost fluctuations, currency exchange variations, or supplier pricing modifications. Orders placed before published price revisions will honor the checkout-displayed amount. Promotional discounts cannot be combined unless explicitly specified in offer terms. International patrons assume complete responsibility for any import duties, customs tariffs, or governmental taxes associated with their orders. For our premium furniture and textile collections, pricing reflects superior materials, expert craftsmanship, and sustainable sourcing practices that define our brand ethos.
For any inquiries regarding your purchase experience, please contact our customer service representatives at [email protected]. We customarily respond within 48 hours during standard business days. When corresponding, kindly include your order number and pertinent details to facilitate efficient assistance.
