Every piece at HCDecors undergoes rigorous quality inspection before dispatch. Given our curated approach to premium furniture and textile accessories, order processing typically requires 3-5 business days—extended compared to standard retailers to ensure meticulous craftsmanship. During peak seasons (November-January), processing may extend to 5-7 business days. Order cancellations are accepted only within 24 hours of purchase by contacting [email protected]. Beyond this period, your bespoke items enter our specialized production cycle and cannot be canceled—though our generous return window provides ample flexibility for reconsideration.
We guarantee the integrity of our curated home collections. You may return unused furniture and decorative items in original condition within 21 days of delivery—significantly exceeding standard industry timelines. For exchanges of textile accessories and seating arrangements, we allow 35 days to accommodate potential shipping delays inherent to premium materials. Initiate returns through www.hcdecors.com and select preferred resolution options. Please note: Custom-configured furniture and personalized textile pieces marked "Final Sale" are excluded from return eligibility.
To maintain our luxury standards for complete space curation, returns must satisfy these conditions: (1) Display no evidence of assembly, installation, or alteration (2) Preserve all original packaging including HCDecors protective covers and assembly materials (3) Retain intact security seals and quality tags. Our quality team performs comprehensive inspections upon return receipt. Items failing inspection will be returned to you at your expense within 14 business days accompanied by a detailed condition assessment.
Refunds require 10-14 business days after we receive your return—this extended duration accommodates our artisan-grade verification for furniture joints, textile integrity, and decorative elements. Refund amounts exclude initial shipping charges and any return transportation costs. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on financial institution protocols.
Customers assume return shipping expenses unless the return stems from our error (incorrect/damaged item shipment). We strongly recommend insured, tracked shipping methods—HCDecors cannot assume liability for return shipments lost in transit. For furniture exchanges exceeding $500 in value, we provide prepaid specialized carrier labels (deducted from your refund if the return label remains unused).
Report manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with detailed photographs/video documentation. We coordinate complimentary return shipping and prioritize replacement fulfillment (subject to artisan availability) or process complete refunds including original shipping expenditures. This exception to our standard policy demonstrates our unwavering commitment to curated quality.
Custom-upholstered furniture and made-to-order textile arrangements constitute final sales. For seasonal acquisitions (November 20 - January 5), the return window extends through January 31. Corporate/bulk orders follow separate policy guidelines—consult your dedicated account manager. HCDecors reserves the right to decline returns from clients demonstrating excessive return patterns (exceeding 35% of total orders annually).
For return authorization or policy clarifications, contact our Design Concierge at [email protected] (responses within 48 hours). Always include your order number and visual documentation for damaged items. Visit www.hcdecors.com for real-time assistance during European business hours CET.
